Refund policy
Refund & Warranty Policy
Standard 30-Day Return Policy
We offer a 30-day return policy for standard items, giving you 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Custom commercial orders or special-order motifs may be subject to restocking fees.
To start a return, contact us at christmas@bbservicesinc.com. Approved returns should be sent to:
2048 Foster Ave. Wheeling, IL 60090
Items sent back to us without first requesting a return will not be accepted. Standard return freight/shipping charges are the responsibility of the customer unless the return is due to a shipping error or defective product.
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90-Day Limited Warranty Coverage
All eligible B&B Holiday Decorating products, commercial lighting, and motifs are backed by our 90-Day Limited Warranty against manufacturing and operational defects.
If an item experiences a functional failure or defect within 90 days of delivery:
• We will repair, replace, or provide replacement parts for the defective product at our discretion.
• Warranty coverage does not cover damage caused by improper installation, severe weather events, or unauthorized modifications.
• For complete terms, limitations, and claim procedures, please review our full Limited Product Warranty page.
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Damages and Freight Issues
Please inspect your shipment upon arrival. Contact us immediately at christmas@bbservicesinc.com if an item arrives damaged, defective, or incorrect so we can evaluate the issue and resolve it promptly. For freight deliveries ($1,500+ orders), please note any visible outer crate or box damage on the Bill of Lading (BOL) upon delivery.
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Exchanges
The fastest way to exchange an item is to return the original item once approved and make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your returned item. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that banks and credit card companies may require additional time to post the credit to your account.
If more than 15 business days have passed since your return was approved, please contact us at christmas@bbservicesinc.com.